Contact Us

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From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you.

Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.

For a medical emergency, please call 911 immediately for assistance.

For all other inquiries, please refer to contact information below.

• Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.

• Health Plan members: For after-hours care, please visit our online urgent care directories:
  • Find an Urgent Care Facility - Generations Advantage Members
  • Find an Urgent Care Facility - US Family Health Plan Members

24-hour nurse lines

To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:

Contact your provider care team

For your convenience, you can communicate with your provider care team by phone or the MyMartinsPoint^® patient portal. Access the Care Team Connect page to find your best choice depending on your needs.

Health care center & mail-order pharmacy information

Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations. You can also visit our Health Care Centers page for a full list of locations and details.

For Patient Accounts/Billing or Health Information Management, contact:

Existing members can find contact information for both our Medicare and USFHP Member Services departments. 

For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.

Information on Member Services and Provider call center holiday hours can be found here:

Third party vendors

We work with a number of trusted third-party vendors to support our Generations Advantage and US Family Health Plan members. If you receive a call from one of these vendors, it may be on our behalf. Visit our Third-Party Vendor page to see a list of approved partners.

Third Party Vendor Information